Returns


Before sending a return to HKTMR LLC, make sure your return meets all requirements outlined below. Please print a return form and use your last 5 digits of your order number as your RA number. If you don't have your order number please email [email protected] shipped to HKTMR LLC using any trackable shipping service.

Returns Form

HKTMR LLC does not provide return shipping labels.
The return must be handled within 30 days of purchase for refunds, or 60 days for exchanges.
The returned merchandise must be undamaged, unworn, unwashed, like new in original resalable condition.
The merchandise must be in the original packaging or box, with tags and product info included.
The merchandise must be inside of an outer carton (box) or mailer bag. If sent back without an outer carton or mailer, a 20% fee will be charged.
No refunds are allowed on items discounted 30% to 49% - exchange or store credit only.

NOTE: For safety reasons, we follow industry standards with respect to Climbing Gear and Water Filters. We cannot accept returns of climbing gear/protection, ropes, webbing/cord, harnesses, or water filters -- all sales are FINAL on these items.

Holiday Season Return Policy

Any purchase of a full-price item made after November 1st can be returned for a full refund until January 15th (or 30 days, whichever is longer). Items purchased at 30-40% off may be returned for Store Credit or Exchange only. Items purchased at 50%+ or BOGO are Final Sale only.

Manufacturer's Warranty

Many of the products we sell come with limited or lifetime warranties. Check the website for the brand that makes the product to determine the warranty and return policy. Some brands prefer to handle damaged or defective items themselves, while others prefer the customer to return the item where purchased.